Exceptional service matters, but if customers don’t see it, they might not fully appreciate it. With Apruv Rate, your field teams can capture photos, videos, audio recordings, and notes of the work done, explaining the importance of the next service.With one click, this is sent to the customer via text or email for feedback. All details, including check-in/check-out times and product usage, sync back to most field service software systems.
Satisfied customers have the option to tip field service reps for exceptional work, motivating your team to exceed expectations. This boosts employee satisfaction, retention, and pay—without impacting your bottom line.
Satisfied customers have the option to tip field service reps for exceptional work, motivating your team to exceed expectations. This boosts employee satisfaction, retention, and pay—without impacting your bottom line.
Apruv automates review requests after each service, making it easy for customers to leave 5-star feedback. As reviews grow, so does your reputation. You can also reward your team with bonuses, with Apruv automatically matching Google reviews to technicians and paying out rewards instantly.
With Apruv's AI assistant, you can generate personalized editable responses, allowing you to thank happy customers and resolve issues before they lead to cancellations. Keep your customer satisfaction high and attrition low—all from a single, streamlined dashboard.
With Apruv's AI assistant, you can generate personalized editable responses, allowing you to thank happy customers and resolve issues before they lead to cancellations. Keep your customer satisfaction high and attrition low—all from a single, streamlined dashboard.
Give your technicians the power to flag upsell opportunities on the spot. Instantly notify your inside sales team, and when the deal closes, reward the tech who made it happen.