Create Exceptional
Customer Experiences
Introducing Apruv —
The AI-Powered Solution to Transform how teams perform and engage with customers
First, nail customer onboarding
Set Clear Expectations. Reduce Attrition.
Verify contact agreements and set expectations with AI-driven welcome calls. Apruv Verify extracts contract details at the point of sale and dynamically guides customers through their agreement, while video and audio recording their verbal confirmation on any device.
This reduces misunderstandings, contract discrepancies, and unethical practices, ensuring clarity from the start. The result is lower attrition, clear expectations, and increased staff productivity.
Second, overdeliver during the service
Leaderboard your staff. Drive performance.
Keep teams motivated and competitive through gamified, real-time leaderboards, driving performance and field staff engagement.
Staff can track their rankings in key metrics like productivity, reservice rates, driving scores, time on site, mileage, customer satisfaction and more, pushing them to outperform their peers. This creates a healthy, competitive environment that encourages top-tier performance and overdelivering on every service.
Leaderboard your staff. Drive performance.
Keep teams motivated and competitive through gamified, real-time leaderboards, driving performance and field staff engagement.
Staff can track their rankings in key metrics like productivity, reservice rates, driving scores, time on site, mileage, customer satisfaction and more, pushing them to outperform their peers. This creates a healthy, competitive environment that encourages top-tier performance and overdelivering on every service.
Third, close the feedback loop
Automate Reviews, Rewards, and Referrals.
Apruv simplifies customer feedback and rewards for your field service staff by automating the entire process.Once a field service rep completes a job, they can take pictures, create videos, or record audio of the work done. With just one click, this information is sent to the customer via text or email for immediate feedback. This allows the customers to rate the technician's performance, provide online reviews and, if desired, leave a tip—boosting motivation and team performance.
Data Integration
Pulls data from your field service software to provide a comprehensive view of your operations.
Productivity Points
Allows you to assign productivity points to different service categories based on their complexity and value, helping you assess and improve staff performance.
Leaderboards
Generate real-time leaderboards that rank staff members based on key metrics such as productivity scores, re-services, driving scores, customer satisfaction, and more. This feature fosters friendly competition and motivates your team to excel.
Visualized Metrics
Offers at-a-glance views of financial and sales metrics, enabling quick insights and better decision-making.
Satisfied customers can also receive timely referral and upsell offers based on their feedback, creating new opportunities for your business without disrupting the service flow.
Trusted by Service Providers
