Create Exceptional
Customer Experiences
Introducing Apruv —
The AI-Powered Solution to Transform how teams perform and engage with customers
How does it work?
First, nail customer onboarding
Set Clear Expectations. Reduce Attrition.
Verify contact agreements and set expectations with AI-driven welcome calls. Apruv Verify extracts contract details at the point of sale and dynamically guides customers through their agreement, while video and audio recording their verbal confirmation on any device.
This reduces misunderstandings, contract discrepancies, and unethical practices, ensuring clarity from the start. The result is lower attrition, clear expectations, and increased staff productivity.
Second, overdeliver during the service
Leaderboard your staff. Drive performance.
Keep teams motivated and competitive through gamified, real-time leaderboards, driving performance and field staff engagement.
Staff can track their rankings in key metrics like productivity, reservice rates, driving scores, time on site, mileage, customer satisfaction and more, pushing them to outperform their peers. This creates a healthy, competitive environment that encourages top-tier performance and overdelivering on every service.
Leaderboard your staff. Drive performance.
Keep teams motivated and competitive through gamified, real-time leaderboards, driving performance and field staff engagement.
Staff can track their rankings in key metrics like productivity, reservice rates, driving scores, time on site, mileage, customer satisfaction and more, pushing them to outperform their peers. This creates a healthy, competitive environment that encourages top-tier performance and overdelivering on every service.
Third, show what was done
Demonstrate the Value of every Service
Apruv helps your field service staff showcase the impact of their work by visually documenting every job. Once a technician completes a service, they can take pictures, record videos, or provide audio summaries of the work performed. With one click, this evidence is shared with customers via text or email, ensuring transparency and building trust.
Data Integration
Pulls data from your field service software to provide a comprehensive view of your operations.
Productivity Points
Allows you to assign productivity points to different service categories based on their complexity and value, helping you assess and improve staff performance.
Leaderboards
Generate real-time leaderboards that rank staff members based on key metrics such as productivity scores, re-services, driving scores, customer satisfaction, and more. This feature fosters friendly competition and motivates your team to excel.
Visualized Metrics
Offers at-a-glance views of financial and sales metrics, enabling quick insights and better decision-making.
Customers can quickly rate the technician's performance, leave reviews, and even provide tips—motivating your team and enhancing customer satisfaction. Apruv also automates referral and upsell opportunities based on customer feedback, creating new revenue streams while maintaining a seamless service flow.
Trusted by Service Providers
